Controller placeholder: this policy assumes MailSub.Site is operated by [Legal entity name] at [business address] and privacy requests can be sent to [privacy email].
1. Overview
MailSub.Site is designed to support mailing lists and outbound email while collecting as little personal data as is reasonably necessary to operate the service, maintain deliverability, process unsubscribes and suppressions, secure accounts, comply with law, and enforce abuse controls.
2. Information We Collect
Account and billing information
We may collect account registration details such as name, email address, organization name, login credentials, billing contact details, and payment-related information needed to provide paid services.
Mailing data
We process list data, subscriber email addresses, subscription status, tags or segments, signup source details, campaign content, and message metadata needed to prepare and send email and maintain mailing lists.
Operational and deliverability data
We process delivery events, bounce events, unsubscribe events, spam complaint signals, authentication status, sending reputation signals, message identifiers, server logs, IP addresses, and similar technical telemetry needed to run and protect the platform.
Support and communications
If you contact us, we may keep your messages and related records to respond and maintain support history.
3. What We Do Not Collect by Default
- We do not claim a right to collect extra profile data with no mailing-service purpose.
- We do not claim a right to sell subscriber lists or recipient-level behavioral profiles.
- We do not position hidden surveillance analytics as a default feature of the service.
4. How We Use Information
We use personal data only as reasonably necessary to:
- create and manage accounts;
- host and maintain lists and campaign data;
- send email requested by our customers;
- process unsubscribes, hard bounces, and complaint-based suppressions;
- monitor abuse, deliverability, and service reliability;
- secure the service, investigate misuse, and enforce our policies;
- provide support and service communications;
- meet legal, regulatory, tax, and accounting obligations; and
- create anonymous, aggregate statistics about service usage and platform health.
5. Legal Bases
Where applicable law requires a legal basis for processing, our bases may include performance of a contract, compliance with legal obligations, legitimate interests in operating and securing the platform, and consent where consent is the appropriate basis for a specific activity. Customers remain responsible for having an appropriate lawful basis to collect and use recipient data for their mailings.
6. How We Share Information
We may share information with:
- service providers that support hosting, infrastructure, delivery, security, payment processing, customer support, and analytics necessary to operate MailSub.Site;
- mailbox providers or abuse-reporting systems as needed to process complaints and suppressions;
- professional advisers and auditors under appropriate confidentiality obligations; and
- authorities or other parties when required by law or reasonably necessary to protect rights, safety, users, or the service.
We do not use this policy as permission to sell customer mailing lists or recipient-level marketing profiles.
7. Aggregate Statistics
We may publish or use anonymous, aggregate metrics such as the number of lists, number of subscribers, total emails sent, or spam complaint totals. These metrics must not identify individual recipients.
8. Retention
We retain personal data for as long as reasonably necessary to provide the service, comply with law, resolve disputes, maintain security, and prevent recipients who unsubscribed or complained from being re-added or re-mailed improperly. Suppression and abuse-prevention data may need to be retained longer than active campaign data for this reason.
9. Security
We use reasonable administrative, technical, and organizational measures to protect personal data. No system is perfectly secure, and we cannot guarantee absolute security.
10. International Transfers
If we transfer personal data across borders, we will use appropriate safeguards where required by law. Before launch, this section should be updated to match the actual hosting, subprocessors, and transfer mechanisms in use.
11. Your Rights
Depending on your location, you may have rights to access, correct, delete, restrict, object to, or export certain personal data. Direct marketing recipients may also have the right to object or unsubscribe at any time, and when they do, we or our customers must stop using that data for direct marketing purposes.
12. Customer Role and Recipient Requests
In many cases, MailSub.Site processes recipient data on behalf of the customer sending the email. If you are a recipient and want to update your subscription, unsubscribe, or exercise rights relating to campaign data, the fastest route may be to contact the sender directly using the unsubscribe or contact details in the message. We may assist where appropriate.
13. Children
MailSub.Site is not directed to children, and you may not use the service to knowingly collect or process personal data in violation of laws protecting children.
14. Changes to This Policy
We may update this policy from time to time. If a change materially affects how we process personal data, we will provide notice by posting the updated policy or by other reasonable means.
15. Contact
Privacy questions or requests should be sent to [privacy email].